AURA Company Policy


AURA Consulting & Manufacturing, LLC


1. Overview

By engaging AURA Consulting & Manufacturing, LLC (“AURA”), clients agree to be bound by the terms and conditions outlined in this Company Policy. These terms apply to all services provided by AURA, including but not limited to white label, private label, formulation, manufacturing, packaging, and distribution.


This Policy governs all current and future projects unless otherwise agreed to in writing. It forms a legally binding agreement between AURA and the client.


2. Manufacturing, White Label, Private Label & Formulation Services

AURA provides manufacturing, white label, private label, and formulation services. Clients retain full responsibility for their trademarks, copyrights, product names, branding, marketing materials, and other brand-related intellectual property.


Clients are solely responsible for obtaining and maintaining all necessary brand registrations, including compliance with the Modernization of Cosmetics Regulation Act (MoCRA) and all other applicable federal, state, and local regulations.


AURA does not verify, monitor, or assume any responsibility for the ownership, legality, or regulatory compliance of client intellectual property.


2.1 Research & Development (R&D) Activities


AURA may, at its sole discretion, conduct research and development activities—including formulation development, bench testing, prototype creation, and non-commercial sample production—either at its primary production facility or at off-premises laboratories or facilities operated by AURA personnel or contracted professionals.


All R&D activities are conducted exclusively for evaluation, testing, or development purposes and do not constitute commercial manufacturing, finished product production, or production for retail distribution.


All commercial-scale manufacturing, finished goods intended for sale, and retail production runs shall be performed at either AURA'S facility or at facilities deemed compliant by AURA.


All R&D samples are prepared solely for investigational and/or stability, and preservative efficacy testing purposes and are labeled “For Investigational Use Only.” Such samples are not intended for sale, retail distribution, or entry into commerce.


2.3 Formulation Outcome Disclaimer

AURA will make commercially reasonable efforts to develop formulations that align with the Client’s requested specifications, performance goals, and product concepts.


However, cosmetic formulation involves scientific, material, and regulatory variables that may affect final product performance, stability, appearance, or compatibility with packaging. Accordingly, AURA does not guarantee that any formulation will achieve the Client’s desired characteristics, performance expectations, or commercial outcomes.


Clients acknowledge that formulation development is an iterative process and may require testing, modification, or additional development work to achieve desired results. Any additional development work, testing, reformulation, or revisions requested by the Client may require additional fees and shall be performed at the Client’s expense.


AURA shall not be liable for dissatisfaction with formulation characteristics, performance expectations, or market outcomes.


3. Client-Supplied Materials & Co-Packing

Clients who supply their own ingredients, packaging, labels, or formulas must ensure full compliance with all applicable laws and regulations, including but not limited to product legality, safety, and labeling requirements.


Clients agree to the following:


  • All extracts, ingredients, etc.. must be accompanied by a valid third-party Certificate of Analysis (COA) from a licensed testing facility and a signed, dated product declaration.
  • AURA may reject any client-supplied materials or labels that do not meet its quality, safety, or compliance standards.
  • Clients assume full liability for the legality, compatibility, and regulatory compliance of all client-supplied materials.
  • Any modifications to AURA’s standard label templates beyond branding (e.g., edits to product descriptions, ingredient lists, or disclaimers) may require a separate third party compliance review and additional fees.
  • Any leftover client-supplied materials stored at AURA beyond 30 days after project completion are subject to monthly storage fees. Clients must arrange and pay for freight or shipping to retrieve materials. If no arrangement is made within 30 days, AURA reserves the right to dispose of or destroy such materials without further notice or liability at client's expense.


4. Production, Lead Times & Scheduling

Production scheduling is dependent on receipt and verification of all required ingredients, packaging, labels, and materials, as well as current production capacity.


AURA does not guarantee production start dates or turnaround times unless confirmed in writing.


AURA shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, equipment failure, labor disputes, supply chain disruptions, pandemics, or government actions ("Force Majeure Events").


In such cases, AURA may, at its discretion, extend lead times, reschedule production, or cancel orders without liability. Clients acknowledge that AURA will not be liable for any losses or damages resulting from such delays.


4.1 Client Delays

Production timelines depend on timely approvals, delivery of materials, label approvals, payment completion, and other client responsibilities.

Any delay caused by the Client—including delayed approvals, incomplete documentation, late delivery of materials, or failure to respond to communications—may result in rescheduling of production and additional fees including, but not limited to:

• storage fees
• rescheduling fees
• material handling charges
• production reallocation

AURA shall not be responsible for delays resulting from client inaction or failure to provide required materials or approvals.


5. Payments: Non-Refundable Services

Payments made for services including but not limited to: research and development, formulation services, consultation, testing preparation, raw material sourcing, production preparation, pilot batches, and any manufacturing activities are non-refundable once work has commenced.


Because manufacturing projects require allocation of production capacity, procurement of materials, technical labor, and scheduling of equipment and personnel, fees for services already performed or in progress are non-refundable regardless of project outcome, client cancellation, or changes in the Client’s business circumstances.


Clients remain responsible for all work performed, materials purchased or committed, and costs incurred on their behalf up to the date of cancellation or termination.


Deposits, retainers, and progress payments are considered earned upon receipt unless otherwise stated in writing.


Production scheduling and project commencement are contingent upon receipt of the required deposit or invoice payment. AURA reserves the right to delay scheduling or suspend work until payment has been received.


AURA reserves the right to reallocate production capacity or scheduling if payment is delayed.


5.1 Chargebacks

Clients agree not to initiate payment chargebacks for services rendered or materials procured. Initiating a chargeback in violation of this Policy shall constitute a material breach of this agreement.


Any billing dispute must be addressed directly with AURA prior to initiating any chargeback or payment dispute.


Once raw materials, packaging, or components have been ordered, reserved, or otherwise committed for a Client project, the Client is responsible for the full cost of those materials regardless of project cancellation, delay, or change in scope.


5.2 Pricing Policy

All pricing is subject to change at any time due to fluctuations in:


  • Raw material costs;
  • Supplier pricing;
  • Labor, fuel, or freight costs;
  • Market or economic conditions.


AURA will make reasonable efforts to notify clients of significant pricing changes in advance.


5.3 Quotes

All quotes issued by AURA are valid for fourteen (14) days unless otherwise stated in writing. Pricing, Minimum Order Quantities (MOQs), lead times, and production availability are subject to change due to fluctuations in raw material costs, supplier pricing, labor costs, production capacity, or supply chain conditions.


Quotes and estimated timelines are provided in good faith based on information available at the time of issuance and may be adjusted if material shortages, supplier delays, transportation disruptions, or other supply chain events occur.


Quotes are not binding until accepted in writing by AURA.


Quotes do not reserve production capacity until payment or deposit is received. Lead times are estimates only and remain subject to change until payment has been received and production has been scheduled.


AURA shall not be liable for any delays or pricing changes resulting from supplier shortages, raw material discontinuation, transportation delays, or other events outside of AURA’s reasonable control.


5.4 Quote Expiration After Delay

If a Client delays acceptance of a quote, payment of a deposit or invoice, or commencement of production beyond the quoted validity period, AURA reserves the right to revise pricing, lead times, Minimum Order Quantities (MOQs), production scheduling, or other project terms based on current material costs, supplier pricing, and production capacity at the time the project proceeds.


If an invoice is issued but remains unpaid beyond the quoted validity period, AURA reserves the right to revise pricing, production timelines, or project terms prior to commencing work.


Any previously issued quote shall be considered expired if payment or written acceptance is not received within the stated validity period.

5.5 Product Availability & Right to Cancel

AURA makes no guarantee regarding the continuous availability of specific products, materials, or components due to supplier limitations, market fluctuations, or other external factors.


AURA reserves the right to substitute functionally equivalent materials when necessary due to supply chain constraints, provided such substitutions do not materially affect product safety or intended function.


AURA reserves the absolute right, at its sole discretion, to cancel any order, project, or ongoing client relationship at any time and for any reason, including but not limited to:


  • Product or material unavailability;
  • Changes in production capacity, scheduling, or business priorities;
  • Legal, regulatory, or safety concerns;
  • Client’s failure to comply with AURA policies or applicable laws;
  • Breach of contract or failure to meet payment terms;
  • Misrepresentation or failure to provide required documentation; or
  • Any other reason AURA deems appropriate, with or without providing explanation.


In the event of cancellation, AURA will assess the status of the project and may, at its sole discretion, issue a full or partial refund to the client. Any refund shall be less any costs already incurred by AURA, including but not limited to labor, raw materials, packaging, regulatory filings, subcontractor or third-party charges, freight, and administrative or compliance-related expenses.


AURA shall exercise its right to cancel in good faith and in accordance with applicable laws and regulations. Clients acknowledge and agree that any refund issued under this section constitutes a full and final resolution, and AURA shall bear no further liability in connection with the canceled project or client relationship.


Nothing in this section shall obligate AURA to continue any business relationship beyond the completion or cancellation of the current project.


5.6 Project Abandonment

Projects that remain inactive for more than 30 days due to client non-response, failure to provide materials, or failure to complete required approvals may be deemed abandoned. AURA reserves the right to close such projects without refund and reallocate production capacity.


6. Shipping, Freight & Storage

  • Orders exceeding 100 lbs will incur separate freight charges, billed at time of shipment.
  • No products will be shipped or released until full payment, including applicable freight charges, has been received. If a Client fails to pay any outstanding balance or arrange shipment within thirty (30) days after notification that the order is ready, AURA reserves the right to charge reasonable storage fees. If the Client fails to resolve the outstanding balance or arrange shipment within thirty (30) days after written notice, AURA may, at its discretion, dispose of or destroy the products at the Client’s expense.
  • Delays caused by Clients (e.g., late label approvals or material delivery) may result in storage fees.
  • AURA is not liable for any carrier-related delays or damage once products leave its facility.


6.1 Title & Risk of Loss

Title and risk of loss for products transfer to the Client upon delivery to the shipping carrier or pickup by the shipping carrier unless otherwise agreed in writing.


If AURA assists in coordinating shipping or freight arrangements on behalf of the Client, such assistance is provided solely as a convenience.


AURA shall not be responsible for loss, theft, damage, delays, or other issues occurring during transit once the products have been transferred to the shipping carrier. Any claims related to shipping damage, loss, or delay must be made directly with the carrier.


Freight charges arranged by AURA are billed to the Client and may include carrier rates, handling, or administrative coordination fees.


6.2 Acceptable Manufacturing Variations

Client acknowledges that cosmetic and personal care products may exhibit minor variations between production batches due to normal manufacturing tolerances and natural variability in raw materials.

Acceptable variations may include, but are not limited to:

• color
• viscosity or texture
• fragrance intensity
• fill level within industry-standard tolerances
• minor differences in appearance caused by natural ingredients


Such variations shall not be considered defects provided the product conforms to the approved formulation, specifications, and applicable manufacturing standards.


AURA shall not be responsible for claims based solely on minor batch-to-batch variations that do not materially affect the safety, intended function, or quality of the product.


6.3 Shipment Acceptance

Once products have been shipped or released to the Client’s designated carrier, the order shall be deemed accepted by the Client. AURA shall not be responsible for returns, rejections, or cancellations of finished goods after shipment unless the products materially fail to conform to the agreed formulation or manufacturing specifications.


Clients are responsible for inspecting shipments promptly upon delivery and notifying AURA in writing of any alleged manufacturing defects within seven (7) days of receipt. Failure to provide written notice within this timeframe shall constitute acceptance of the products.


7. Strategic Partnerships & Service Fulfillment

To optimize efficiency, scalability, and quality, AURA reserves the unrestricted right to outsource, subcontract, or fulfill any portion or the entirety of its services—including but not limited to: formulation, manufacturing, packaging, labeling, testing, regulatory support, warehousing, and shipping—through third-party vendors, contractors, or facilities at any time and without prior notice to the client.


Not withstanding the foregoing, AURA may disclose or share information as required to comply with the Modernization of Cosmetics Regulation Act (MoCRA) or any other applicable federal, state, or local laws or regulations.


Clients expressly acknowledge and agree that:


  • AURA may engage external facilities, partners, and service providers at its sole discretion;
  • AURA is not obligated to disclose the identity, location, or terms of its partner relationships unless legally mandated;
  • The use of subcontractors does not modify the client’s responsibilities under this Policy;


Clients waive any claim or objection based solely on AURA’s decision to outsource or delegate service fulfillment.


8. Intellectual Property of AURA

All formulas, ingredient lists, standard operating procedures (SOPs), production processes, and supplier contacts developed or disclosed by AURA remain the sole intellectual property of AURA Consulting & Manufacturing, LLC unless explicitly transferred in writing.


Clients may not duplicate, reverse-engineer, disclose, or use any proprietary AURA materials or vendor relationships without prior written consent.


8.1 Ownership of Development Work

Payment for research and development services, formulation services, testing, sampling, pilot batches, or custom formulation work does not transfer ownership of any formulation, process, or intellectual property to the Client unless ownership is explicitly transferred through a separate written agreement signed by AURA. Custom formulation, private label, white label or any other work does not grant the Client exclusive rights to the formulation.


AURA retains the unrestricted right to use, modify, adapt, improve, or develop derivative formulations based on its research, work product, or laboratory development for other projects or clients.


Nothing in this Policy prevents AURA from developing similar formulations for other clients provided that AURA does not disclose confidential information supplied by the Client under a valid signed Non-Disclosure Agreement.


Clients may not reverse-engineer, chemically analyze, deconstruct, or attempt to replicate any formulation developed by AURA without prior written consent.

Clients agree not to submit any product manufactured by AURA for chemical analysis, reverse engineering, or duplication by another manufacturer for the purpose of recreating the formulation.


8.2 Independent Development

Client acknowledges that AURA develops, manufactures, and formulates products for multiple clients and may independently develop products that are similar in concept, composition, function, or appearance to products developed for the Client.

Nothing in this Policy shall restrict AURA from developing, manufacturing, or supplying formulations, products, or technologies that may be similar to those developed for the Client, provided that AURA does not disclose or misuse confidential information provided by the Client under a valid Non-Disclosure Agreement.

Client agrees that similarities between products, formulations, ingredient systems, or product concepts shall not, by themselves, constitute evidence of intellectual property infringement, misappropriation, or breach of this Policy.


AURA reserves the right to manufacture, sell, or supply identical or substantially similar formulations to other clients unless exclusivity is expressly granted in a written agreement signed by AURA.


Confidential information provided by the Client shall not include general product concepts, ingredient categories, market trends, or formulation techniques commonly used within the cosmetic industry.


To the extent AURA utilizes third-party base formulations, ingredient systems, or raw material bases supplied by external manufacturers or vendors, ownership of such base formulations remains with the respective supplier.

Any modifications, adaptations, derivative formulations, ingredient adjustments, production methods, or improvements developed by AURA in connection with such bases shall remain the intellectual property of AURA unless otherwise transferred in a written agreement.


8.3 Supplier/ Vendor/ Contractor Confidentiality

All supplier identities, sourcing relationships, ingredient suppliers, manufacturers, vendor contacts and contractors utilized by AURA are considered proprietary business information.

Clients agree not to request, solicit, or attempt to identify AURA’s suppliers for the purpose of bypassing AURA or replicating AURA’s sourcing relationships.


Violation of this provision constitutes a material breach of this Policy.


8.4 Formulation Services

In the event that AURA’s assigned chemist or formulator becomes unavailable for any reason outside of AURA’s control (including but not limited to illness, medical emergency, incapacity, or termination), AURA reserves the right to provide the Client with partial work that has been completed up to that point in the R&D process. This may include preliminary formula drafts, ingredient rationales, notes, sample batches already produced, or any other documented work that exists at the time of interruption.


Because R&D projects are structured as non-refundable R&D services and significant time, labor, and resources are invested from the start, no refunds will be issued under any circumstances, including chemist unavailability.


If AURA is unable to assign a replacement chemist or continue the project, the Client may take the partial work provided and continue development with another laboratory of their choosing. All standard payment terms remain in effect until the project balance is fully paid.

This clause is intended to protect both parties by ensuring the Client receives all existing work while acknowledging that R&D fees are non-refundable and tied to the labor already performed.


8.5 Clarification of Ownership & Use Rights

Unless explicitly transferred through a separate written agreement signed by AURA Consulting & Manufacturing, LLC, all formulations, prototypes, ingredient systems, development work, research results, manufacturing methods, and derivative works created, modified, or utilized by AURA in connection with any project remain the exclusive intellectual property of AURA.


Clients acknowledge that payment for research, development, formulation, manufacturing, or related services does not grant ownership or exclusivity rights to any formulation or development work.


AURA retains the unrestricted right to use, reproduce, modify, manufacture, supply, license, or sell any formulation, derivative formulation, or development work for other clients or projects at its sole discretion unless exclusivity has been expressly granted through a written agreement signed by AURA.


8.6 Client-Provided Formulations and Technology Transfers

If a Client provides a proprietary formulation, ingredient system, technology transfer, or other confidential intellectual property for manufacturing purposes, ownership of such materials shall remain with the Client.


AURA shall not claim ownership of Client-provided formulations or confidential intellectual property. However, any independent improvements, modifications, derivative formulations, manufacturing processes, or development work created by AURA without reference to the Client’s confidential materials shall remain the intellectual property of AURA unless otherwise transferred in writing.


8.7 Industry Knowledge & Non-Proprietary Concepts

Clients acknowledge that cosmetic product categories, ingredient combinations, formulation techniques, and product concepts commonly used within the cosmetic industry are not proprietary to any individual client.


General product ideas, ingredient categories, product functions, marketing trends, or formulation approaches that are widely known or used within the cosmetic industry shall not be considered confidential information or trade secrets for the purposes of this Policy.


Nothing in this Policy shall restrict AURA from developing, manufacturing, or supplying products that fall within commonly known cosmetic categories or utilize commonly known ingredient systems, provided that AURA does not disclose or misuse confidential information supplied by the Client under a valid Non-Disclosure Agreement.


Confidential information provided by the Client shall not include general product concepts, ingredient categories, market trends, formulation techniques commonly used within the cosmetic industry, or information that is publicly known or becomes publicly available through no fault of AURA.


8.8 Non-Exclusivity of Development Work

Unless exclusivity or ownership is expressly granted through a separate written and signed agreement signed by AURA Consulting & Manufacturing, LLC, all formulations, development work, modifications, derivative formulations, research results, ingredient systems, and manufacturing methods developed by AURA remain the exclusive intellectual property of AURA.


Clients acknowledge and agree that custom formulation services, private label, white label products, research and development services, or any related work performed by AURA do not grant the Client ownership, exclusivity, or restriction of use rights to any formulation or development work created by AURA.


AURA retains the unrestricted right to use, modify, reproduce, manufacture, license, or sell any formulation, derivative formulation, or development work created by AURA for other clients or projects at its sole discretion, provided that AURA does not disclose or misuse confidential information supplied by the Client under a valid signed Non-Disclosure Agreement.


9. Compliance Disclaimer

AURA does not provide legal, regulatory, or compliance consulting. Clients are solely responsible for ensuring that all product formulations, marketing claims, packaging, labeling, distribution practices, and advertising comply with all applicable federal, state, and local laws, regulations, and industry standards.


While AURA may provide general guidance, documentation templates, or informal recommendations regarding product development or labeling practices, such information is provided for informational purposes only and does not constitute legal, regulatory, or compliance advice.

Clients are responsible for consulting qualified legal, regulatory, or compliance professionals to ensure that their products and business practices meet all applicable regulatory requirements.


AURA shall not be liable for any regulatory violations, product claims, labeling errors, marketing statements, or compliance failures related to the Client’s products or branding.


AURA does not guarantee that any product formulation will meet regulatory requirements in specific jurisdictions or markets.


9.1 Retailer & Marketplace Approval Disclaimer

AURA does not guarantee that any product manufactured, formulated, or packaged by AURA will be accepted, approved, or permitted for sale by any retailer, distributor, marketplace, or third-party platform.


Retailers, distributors, and marketplaces may impose their own compliance standards, documentation requirements, testing requirements, insurance requirements, or vendor policies, which may change at any time without notice.


Clients are solely responsible for ensuring that their products meet the specific requirements of any retailer, distributor, marketplace, or platform through which they intend to sell their products.


AURA shall not be liable for any rejection, removal, suspension, compliance request, or vendor requirement imposed by any retailer, distributor, or marketplace.


Retailer or marketplace requirements may change at any time, including after production has occurred, and AURA shall not be responsible for costs associated with reformulation, relabeling, retesting, or repackaging required to meet updated vendor or marketplace requirements.


9.2 Product Testing & Safety Responsibility

Clients acknowledge and agree that they are solely responsible for conducting any testing necessary to ensure the safety, stability, compatibility, and suitability of their products prior to commercial distribution.


Such testing may include, but is not limited to:

• stability testing
• preservative efficacy testing (PET or challenge testing)
• compatibility testing with packaging
• dermatological or consumer testing
• safety or irritation testing


While AURA may assist in coordinating testing services upon request, AURA does not guarantee product performance, consumer acceptance, or market suitability. If any product testing fails or indicates that reformulation, additional development work, or further testing is required, the Client shall be responsible for all associated reformulation, testing, and development costs.


AURA shall not be liable for adverse reactions, consumer complaints, product misuse, improper storage, distribution practices, or claims arising from the marketing or sale of the Client’s products.


9.3 Product Recall Responsibility

In the event of any product recall, withdrawal, or market action initiated by the Client, regulatory authority, or other third party relating to the Client’s product, the Client shall bear full responsibility for all associated costs and liabilities including but not limited to notification, retrieval, destruction, replacement, shipping, regulatory reporting, and legal expenses unless the recall is directly caused by AURA’s gross negligence or willful misconduct.


Clients acknowledge that recalls may arise from factors outside AURA’s control including labeling decisions, marketing claims, packaging selection, distribution practices, or retailer requirements.


9.4 Insurance Responsibility

Clients distributing or selling products manufactured by AURA agree to maintain adequate product liability insurance coverage appropriate for their market and distribution channels. Upon reasonable request, the Client may be required to provide proof of such insurance.


9.5 Launch Timing & Market Deadline Disclaimer

Clients acknowledge that AURA does not control all factors affecting product launch timelines including supply chain disruptions, regulatory reviews, testing timelines, packaging availability, or client delays.


AURA shall not be liable for missed retail launch dates, delayed product launches, lost marketing opportunities, retailer penalties, or business losses arising from production timelines.


9.6 Limitation of Liability

To the maximum extent permitted by law, AURA Consulting & Manufacturing, LLC’s total liability arising out of or relating to any services, products, or agreements shall not exceed the total amount actually paid by the Client to AURA for the specific product or project giving rise to the claim.


Under no circumstances shall AURA be liable for any indirect, incidental, consequential, special, or punitive damages including but not limited to lost profits, lost business opportunities, lost market share, or reputational harm.

9.7 Business Success Disclaimer

AURA makes no representation or guarantee regarding the commercial success, sales performance, profitability, or market acceptance of any product developed, formulated, or manufactured.


Clients acknowledge that product performance in the marketplace depends on factors outside AURA’s control including marketing, distribution, pricing, branding, and consumer demand.


AURA does not guarantee that any formulation will achieve specific performance results, consumer perceptions, or marketing claims.


9.8 Regulatory Responsibility for All Jurisdictions

Clients are solely responsible for ensuring that their products comply with all applicable laws, regulations, and regulatory requirements in any jurisdiction in which the products are manufactured, marketed, distributed, or sold.


AURA does not guarantee that any formulation, ingredient composition, labeling, documentation, or product specification will meet the regulatory requirements of any governmental authority, jurisdiction, retailer, distributor, or marketplace.


Clients are responsible for obtaining any required registrations, product notifications, safety assessments, approvals, or regulatory filings required for the sale or distribution of their products.


AURA shall not be liable for any regulatory rejection, enforcement action, import restriction, product seizure, marketplace removal, or compliance issue arising from the Client’s marketing, sale, or distribution of products.


9.9 Client Assumption of Risk

If AURA provides recommendations regarding formulation changes, safety considerations, stability concerns, compatibility issues, labeling practices, testing, or regulatory matters, the Client retains sole responsibility for deciding whether to implement such recommendations.


If the Client chooses to proceed with manufacturing, distribution, or sale of a product against AURA’s written recommendations, warnings, or testing guidance, the Client assumes full responsibility and liability for any resulting product performance issues, regulatory concerns, consumer complaints, adverse reactions, or other claims.


AURA shall not be liable for any damages, losses, or claims arising from the Client’s decision to proceed against AURA’s recommendations.


10. Indemnification

Clients agree to indemnify, defend, and hold harmless AURA and its representatives from and against any and all claims, liabilities, damages, costs, and legal expenses (including attorneys’ fees) arising from or related to:


  • Breach of this Policy by the client;
  • Use of client-supplied formulas, ingredients, or materials;
  • Intellectual property or trademark disputes;
  • Product mislabeling or regulatory violations;
  • Any third-party claims related to the products or services rendered.


10.1 Written Communication Requirement

To avoid misunderstandings, all project specifications, approvals, changes, pricing agreements, and production instructions must be documented in writing.

Verbal statements, informal discussions, or preliminary communications shall not be considered binding commitments unless confirmed in writing by AURA.

In the event of any dispute regarding project terms, the written documentation maintained by AURA shall control.


11. Non-Circumvention

Clients agree that during their relationship with AURA and for a period of one (1) year after its termination—or three (3) years from the initial engagement, whichever is longer—they will not:


Directly or indirectly contact, solicit, contract with, or do business with any third party introduced by AURA (e.g., suppliers, manufacturers, or service providers), without AURA’s prior written consent.


Violation of this clause constitutes a material breach and may subject the client to legal remedies, including injunctive relief, damages, and recovery of legal costs.


12. Agreement to Terms

By placing an order or engaging AURA’s services, the client confirms that they have read, understood, and agreed to be bound by this Policy in full. This Policy applies to all current and future orders unless otherwise amended in writing.


13. Governing Law & Jurisdiction & Disputes

This Policy and any disputes arising from it shall be governed by the laws of the State of Texas. The parties agree to exclusive jurisdiction in the state or federal courts located in Montgomery County, Texas.


In the event of any dispute, claim, or controversy arising out of or relating to this Policy, the services provided, or the relationship between the parties, the parties agree to attempt resolution through good faith negotiation.


If the matter cannot be resolved informally, the parties agree to submit the dispute to non-binding mediation in Montgomery County, Texas. If mediation fails to resolve the issue, the dispute shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Montgomery County, Texas. The arbitrator’s decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own legal fees, and the parties shall share arbitration costs equally unless otherwise determined by the arbitrator.

14. Entire Agreement

This Policy constitutes the entire agreement between AURA and the client with respect to the subject matter herein and supersedes all prior agreements, understandings, or communications, whether oral or written.


15. Severability

Ifany provision of this Policy is held to be unenforceable or invalid under applicable law, that provision shall be deemed modified or severed to the extent necessary to render it enforceable, and the remaining provisions shall remain in full force and effect


16. Client Acknowledgment

By engaging services or placing orders with AURA, clients confirm they have read, understood, and had the opportunity to ask questions about this Policy and agree to be legally bound by its terms.


Last Updated: March 3, 2026