AURA Consulting & Manufacturing, LLC — Company Policy


1. Overview

By engaging AURA Consulting & Manufacturing, LLC (“AURA”), clients agree to be bound by the terms and conditions outlined in this Company Policy. These terms apply to all services provided by AURA, including but not limited to white label, private label, custom formulation, manufacturing, packaging, and distribution.


This policy governs all current and future projects unless otherwise agreed to in writing.


2. Manufacturing, White Label & Private Label Services

AURA provides manufacturing, white label and private label services. Clients retain full responsibility for their trademarks, copyrights, product names, branding, and any associated intellectual property.


Clients are solely responsible for obtaining and maintaining all necessary brand registrations, including compliance with the Modernization of Cosmetics Regulation Act (MoCRA) and other applicable federal and state regulations.

AURA does not verify, monitor, or assume any responsibility for the ownership, legality, or regulatory compliance of client intellectual property.


3. Client-Supplied Materials & Co-Packing

Clients who supply their own ingredients, packaging, labels, or formulas must ensure full compliance with all applicable federal, state, and local laws, including but not limited to product legality, safety, and labeling requirements.

Clients agree to the following:

  • All extracts, ingredients, or hemp-derived components must be accompanied by a third-party Certificate of Analysis (COA) from a licensed testing facility and a signed, dated product declaration.
  • AURA may reject any client-supplied materials or labels that do not meet its quality or compliance standards.
  • Clients assume full liability for the legality, compatibility, and regulatory compliance of all client-supplied materials.
  • Any modifications to AURA’s standard label templates beyond branding (e.g., edits to product descriptions or legal disclaimers) may require a separate compliance review and additional fees.
  • Any leftover client-supplied materials stored at AURA beyond project completion are subject to monthly storage fees. Clients must arrange and pay freight or shipping costs to return these materials within a reasonable timeframe. Absent such arrangements, AURA reserves the right to dispose of or destroy any remaining client-supplied materials without further liability.


4. Production, Lead Times & Scheduling

Production scheduling is dependent upon the receipt of all required ingredients, packaging, labels, and other materials, as well as current production capacity.

  • AURA does not guarantee exact production lead times. Clients must request a project-specific estimate.
  • Production will not begin until all necessary materials have been received and verified by AURA.
  • AURA shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, supply chain disruptions, transportation issues, or government actions (“Force Majeure Events”).

In such cases, AURA reserves the right to extend lead times, reschedule production, or cancel orders without liability. Clients agree that AURA will not be held responsible for any damages or losses resulting from such delays.


5. Product Availability & Right to Cancel

AURA makes no guarantee regarding the continuous availability of products or materials due to supplier limitations, market volatility, or other production factors.

AURA reserves the right to cancel any order or project at its discretion due to:

  • Product or material unavailability,
  • Changes in production capacity,
  • Legal or regulatory concerns,
  • Client non-compliance with AURA policies or industry regulations.
  • Or any other reason deemed valid by AURA.

In such cases, AURA will review the circumstances and determine whether a refund or credit is appropriate, at its sole discretion.


6. Pricing Policy

All pricing is subject to change at any time due to fluctuations in:

  • Raw material costs,
  • Supplier pricing,
  • Labor or freight costs,
  • Market or economic conditions.

AURA will make reasonable efforts to notify clients of significant pricing changes in advance when possible.


7. Shipping, Freight & Storage

  • Orders over 100 lbs will incur separate shipping and freight charges, invoiced once the shipment is scheduled.
  • Products will not be released for shipment until payment in full for both the product and any freight charges has been received.
  • Clients causing delays (e.g., late delivery of materials, late label approvals) may be charged monthly storage fees.
  • AURA is not responsible for carrier delays or damages after products leave AURA’s facility.


8. Strategic Partnerships & Service Fulfillment

To ensure high-quality production and operational efficiency, AURA may fulfill portions of its services through trusted third-party providers, including formulation, manufacturing, packaging, and regulatory support.

AURA retains full responsibility for oversight, quality assurance, and final delivery. Clients acknowledge that AURA may engage such resources at its discretion and without obligation to provide prior notice.

Unless legally required (e.g., under MoCRA), AURA is not obligated to disclose the identity or location of its partners.


9. Intellectual Property of AURA

All formulas, ingredient lists, supplier information, SOPs, and proprietary materials developed or provided by AURA remain the exclusive intellectual property of AURA Consulting & Manufacturing, LLC unless expressly released in writing.

Clients may not claim ownership of, reproduce, or distribute AURA’s proprietary content or supplier relationships without prior written consent.


10. Compliance Disclaimer

AURA does not provide legal or regulatory compliance advice. Clients are solely responsible for ensuring their products, packaging, marketing claims, and labeling meet all applicable laws and industry regulations.

While AURA may provide standard regulatory templates or documentation, clients are advised to consult qualified legal or compliance professionals.


11. Indemnification

Clients agree to indemnify, defend, and hold harmless AURA Consulting & Manufacturing, LLC and its agents from any claims, losses, damages, liabilities, or legal fees (including attorney’s fees) arising out of or related to:

  • Client’s breach of this policy,
  • Use of client-supplied materials or formulas,
  • Intellectual property disputes,
  • Product mislabeling or regulatory non-compliance,
  • Any third-party claims related to the products or services provided.


12. Non-Circumvention

Clients agree that during the term of their relationship with AURA, and for a period of one (1) year following the termination of that relationship—or three (3) years from the start of the relationship, whichever is longer—they shall not:

  • Directly or indirectly contact, solicit, engage, or form business relationships with any suppliers, manufacturers, contractors, or service providers introduced by AURA without AURA’s prior written consent.

Any violation of this provision shall be considered a material breach and may result in legal action, including injunctive relief, damages, and recovery of attorney’s fees.


13. Agreement to Terms

By placing an order or engaging services with AURA Consulting & Manufacturing, LLC, clients confirm they have read, understood, and agreed to be legally bound by this Company Policy in full.


14. Governing Law and Jurisdiction

This Company Policy shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the state or federal courts located in Montgomery County, Texas.


15. Entire Agreement

This Policy constitutes the entire agreement between AURA and the client concerning the subject matter herein and supersedes all prior oral or written agreements, communications, or understandings.


16. Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.


17. Client Acknowledgment

By engaging services or placing orders with AURA, clients confirm they have read, understood, and had the opportunity to ask questions regarding this Policy and agree to be bound by all its terms.


Last Updated: August 3, 2025